We are proud to provide a personal service for our customers. We ensure that owners / tenants are present during our surveys as this allows us to explain in detail about the root causes and the logic / science used in determining the issues within their homes. This is an important element of the Whole House Approach as solutions will have to be tailored to a range of preferences / contexts provided by the owner. Budgets, tastes, existing plans, building pathology all impact on the advice / prioritisation of works / interventions / recommendations on lifestyle etc. We think that this helps set us very much apart from the competition that tends to disregard the people living in the property and purely focus on the building. This is only half the story and it is important to understand the whole.

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Comments on our service include:

“We finally moved into our eco-renovated home on 14 April. Just briefly to send a huge thank you to you for your visit in 2023. We took on much of your advice in completing the renovation of our house. In summary – we have installed an almost silent and wonderful Aereco system. We also took on board your suggestion for wood wool boards which have been used on some of the internal walls. There is also insulation between the floors. 

“Thank you again for your time and your service, it was extremely useful and I think it is an invaluable service that you provide through this. I have successfully had an offer accepted on the property so will now be looking out for carpenters and builders to carry out the work ready for when the purchase goes through ( fingers crossed!). Having your expert advice supported me in making an offer that was right for the property and also ensured I had enough money to carry out the work needed to be completed. Thank you once again,” Ms TL Cardiff

“It was so lovely to meet you at last and we enjoyed your company a lot!…We started using much less water for showers and wet cement smell stopped….. This shows you are a real house problem detective, a very good one.” Ms EB in London

“Once again, many thanks for the info. You really give a most comprehensive service.” Mrs ME of Swansea

“Thank you for your visit the other week, it was most enlightening and gives me an idea of how to approach things.” Mr MB in Bristol

“Just wanted to say thank you very much for your visit & report, both proved to be enlightening, helpful & encouraging.” Mrs LC in Rhiwbina

“Thank you very much for this! It makes very interesting reading. I’ll digest it over the next few days and come back to you if I have more questions.” Ms SP in Cardiff

“Thank-you very much for your visit. It was very informative and you provided some very useful advice for both long-term and the short-term. Our house is a long-term project but I will certainly look into introducing some of your ‘quick-fix’ solutions to help minimise the damp and insulation issues we have with the older part of the house before we are in a position to build the extension and introduce the more major improvements to the building’s insulation and heating. Thank you again” Mrs LJ in SE Wales

“Thanks again, your report is just what we needed to get focussed and prioritised for “phase 2”.” Mr PA in Snowdonia

“Thank you very much for making the time to visit Llandogo and for sending the report, which is most helpful. I’m making a start on the easy fixes (insulation and draught-proofing) and looking in more detail at the biomass and solar thermal options.” Ms GB in Monmouthshire

“Thank you so much Peter I will follow your advice to the letter” Mr PM in Cardiff

“Thank you very much – really helpful.” Ms JB in Canton

“Many thanks for your detailed and helpful report. We will now take the necessary steps to deal with the issues identified.” Prof TH in Penarth

“Thanks for your report and phone explanations and advice. We have started to organise the priority works you recommend and will work on the others in due course.” Mrs CP in Canton

“Thank you so much for chatting to G and me the other week. You imparted so much knowledge and it’s really appreciated.” Mr MP in Cardiff